Refund policy

Last updated: October 8, 2026

1. Overview

We want the InfraRed Brace to make a real difference to your hands and your sleep. This policy explains how our money-back guarantee, returns, refunds, replacements and warranty work. Questions at any point? Email us at info@rayandrest.com.

All returns must be approved by our support team before the item is sent back. See How to Start a Return.

2. 60-Day Money-Back Guarantee

Every order comes with a 60-day money-back guarantee, counted from the date your order is delivered. If you're not satisfied within that time, you can return your brace for a refund under the terms below.

90 days with the Both Hands Bundle

Orders of the Treat Both Hands Bundle get an extended 90-day guarantee, counted from the date of delivery.

Give it a fair try

Most people notice a difference with consistent daily use over 2 to 4 weeks. We recommend using your brace regularly before deciding. This is a recommendation only, not a condition of a refund.

If you feel discomfort or any unusual reaction while using the brace, stop using it and contact us.

3. Eligibility for Returns

To qualify for a refund under the guarantee:

  • Your return request is made within 60 days of delivery (90 days for the Both Hands Bundle).
  • The return includes everything that came in the box: the brace, remote, charging cord and user manual.
  • The brace hasn't been damaged through misuse, water exposure or unauthorized repairs.
  • The item is packed securely so it isn't damaged on the way back. Original packaging is preferred but not required.

4. Fees & Shipping Costs

4.1 Processing Fee

A $10 processing fee applies to each return under the money-back guarantee. This fee is deducted from your refund amount. It doesn't apply to items that arrive damaged, defective or incorrect.

4.2 Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the return is due to our error (a damaged, defective or incorrect item).
  • For international orders, customers are responsible for return shipping and any customs, duties and taxes on the return.

If a package is refused at delivery, any return-to-sender fees will be deducted from the refund.

5. How to Start a Return

  1. Email info@rayandrest.com with your order number and the reason for your return.
  2. We'll reply within 1–2 business days with your return approval and return address.
  3. Ship the item back using a trackable shipping method and send us the tracking number.

Returns sent without approval, or to an address other than the one we provide, may not be accepted.

6. Refund Processing

Once your return arrives and is inspected, we'll email you to confirm. Approved refunds, minus the processing fee where it applies, are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show the refund.

7. Replacements

If your brace arrives damaged, defective or incomplete:

  • Contact us within 14 days of delivery.
  • Send photos of the item and its packaging.
  • We'll arrange a free replacement, with no processing fee or shipping cost to you.

Replacements are prioritized so you can keep using your brace without a long gap.

8. 1-Year Warranty

Your InfraRed Brace is covered by a 1-year limited warranty from the date of delivery against defects in materials and workmanship under normal use.

What's covered

  • Red and near-infrared LEDs that stop working
  • Heating, remote or display faults
  • Battery or charging faults

What's not covered

  • Damage from accidents, misuse, water exposure or unauthorized repairs
  • Normal wear and tear on straps and fabric
  • Loss or theft

How to make a warranty claim

Email info@rayandrest.com with your order number, a short description of the problem and a photo or video showing it. If your claim is approved, we'll repair or replace your brace at no cost, at our discretion.

9. Non-Returnable Items

The following can't be returned for a refund:

  • Items missing parts (the brace, remote, charging cord or user manual)
  • Items showing misuse, neglect or damage unrelated to manufacturing defects
  • Items returned after the guarantee period has ended
  • Items sent without return approval, or to unauthorized or forwarding addresses

10. Order Cancellations

You can cancel your order for a full refund any time before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can't be cancelled, but you can return it under our money-back guarantee.

11. Contact Us

Email us at info@rayandrest.com. We reply within 1–2 business days.