Shipping policy

Last updated: October 8, 2026

1. Free Shipping

Shipping is free on every order, with no minimum spend.

2. Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You'll receive an email confirmation when your order is placed and another one with your tracking number when it ships.

3. Estimated Delivery Times

Most orders arrive within 7–15 business days after they ship.

These are estimates. Carrier delays, holidays and weather can occasionally make delivery take longer.

4. Tracking Your Order

Once your order ships, you'll get an email with a tracking link. You can also check your order status at any time on our Track Your Order page. Please allow up to 48 hours after shipping for tracking to update.

5. Customs, Duties & Taxes

International orders may be subject to import duties and taxes charged by the destination country. These are the customer's responsibility and aren't included in your order total.

6. Shipping Address

Please double-check your shipping address at checkout. If you notice a mistake, email us right away. We can update the address only before your order ships. We're not responsible for orders delivered to an incorrect address entered at checkout.

7. Lost, Stolen or Delayed Packages

If your tracking shows no movement for 10 business days, or says delivered but you can't find your package, email us at info@rayandrest.com. We'll work with the carrier to locate it, and if it can't be found, we'll send a replacement or issue a refund.

8. FAQ

Will my order arrive in one package?

Usually, yes. Occasionally a multi-item order ships in separate packages. If that happens, you'll receive a tracking number for each one.

My tracking says "no information available". What does that mean?

Tracking can take up to 48 hours to update after your order ships. If it still shows no information after that, email us and we'll check on it.

Can I change or cancel my order?

Yes, any time before it ships. Email us with your order number as soon as possible. After it ships, you can return it under our money-back guarantee.

9. Contact Us

Questions about shipping? Email info@rayandrest.com and we'll reply within 1–2 business days.